Maintenance

The electronic part of the bike is regularly updated.

The frequency of service depends a lot on your use of the bike.

You are strongly advised to have your bike serviced at least twice a year to prevent the wear of certain parts or readjust certain settings (chain tension, hydraulic brake bleeding, tyre pressure, wheel spoke tension, etc. )
Is there something wrong with your Fiil e-motion?

First of all: hello@fiilbikes.com. This form allows us to efficiently diagnose your problem and treat it as well as possible.

We will take care of your bike or send you to the relevant partner depending on your situation: insurance, repairs, etc ...

Insurance

Fiil e-motion is insured by Seefworld
Fiil e-motion Insurance in partnership with Seefworld is offered at € 9.90 / month with a 12-month commitment. All the conditions of the offer can be found in the general conditions. It will be offered to you by email upon receipt of your bike.
Is there anything wrong with your Fiil e-motion? Fiil e-motion customer service will support you. Just write to them at hello@fiilbikes.com
The insurance is valid in the countries indicated in the general conditions of our partner Seefworld.
When can the insurance contract be cancelled?

You will find below the list of cases on the basis of which the insurance contract can be cancelled.

A. When can you cancel the contract (as the policyholder)?

1. You can cancel the insurance contract on the renewal date. To do this, you must notify us in writing at least 2 months before this renewal date in accordance with Article L 113-12 of the Insurance Code;

2. You can terminate the insurance contract if we change the price or the terms and conditions. In this case, we apply the legal provisions and deadlines. If these changes affect you, you will be notified;

3.You can also cancel the insurance contract after a claim or after the insurer has cancelled another contract you have ended with them after a claim. You have 1 (one) month to do so from the payment or refusal to pay the compensation. The insurance contract will then end 1 month after sending your registered letter in accordance with Article R 113-10 of the Insurance Code;

4.You can cancel the insurance contract if the insured bicycle has been sold, transferred, given away, stolen or destroyed without you being responsible. The insurance contract ends when you inform us in writing that the bicycle has been definitively sold, transferred, stolen or destroyed. The premiums collected will be refunded to you in proportion to the length of time you've been at risk.

5. You can, at the end of a period of one year from the first subscription date of this contract, cancel your contract without any charges or penalties. The cancellation takes effect one month after the manager has received notification, by letter or any other suitable means. In this case, you are only required to pay the premium portion corresponding to the period during which the risk was covered, this period being calculated from the effective date until the cancellation date.

The contract is also automatically cancelled if the insurer loses its authorisation, under the terms of Article L. 326-12 of the Insurance Code.

B. When can we cancel the insurance contract?

1. We can cancel the insurance contract on any renewal date. In this case, we will notify you at least 2 months in advance by registered letter.

2. We may, following a claim, cancel the insurance contract no later than one month after payment or refusal to pay compensation. The cancellation is then effective 1 month after the notification date in accordance with Article R 113-10 of the Insurance Code.

The contract is also automatically cancelled if the insurer loses its authorisation, under the terms of Article L. 326-12 of the Insurance Code.

B. When can we cancel the insurance contract?

1. We can cancel the insurance contract on any renewal date. In this case, we will notify you at least 2 months in advance by registered letter.

2. We may, following a claim, cancel the insurance contract no later than one month after payment or refusal to pay compensation. The cancellation is then effective 1 month after the notification date in accordance with Article R 113-10 of the Insurance Code.

3. We can cancel the insurance contract following non-payment of the premium in accordance with Article L113-3 of the Insurance Code. If you don't pay the premium, we'll send you a reminder. If you still do not pay, you will receive a formal notice from us by registered letter. If you do not pay within the period stipulated in the letter, the insurance contract is cancelled.

4. In the event of any omissions or inaccuracies in the declaration of risk at the time of subscription, or during the contract if it is noted before any claim, we will refund the portion of the premium paid for the time when the insurance is no longer active, in accordance with article L 113-9 of the Insurance Code.

5. In accordance with Article L. 121-10 of the Insurance Code, we can cancel the contract in the event of transferring the ownership of the bicycle to a third party. - Rue du Commerce, 31 - 1000 Brussels, Belgium - S.A. - Non-tied insurance agent - FSMA under number 0650.939.878 - RPM 0650.939.878. 11

In the event of an early cancellation by either parties, the premium amount corresponding to a period not covered, between the effective cancellation date and the term initially scheduled, will be refunded.
Fiil e-motion insurance by Seefworld does not cover all the cases detailed in part of points 23 and all of points 24 of the general conditions available.
It will be very difficult to steal your Fiil e-motion because there is a 2G chip inside it which allows you to permanently track it.

• The bike can only be unlocked near your phone by entering the PIN code on the cockpit.

• Also, the alarm is automatically activated when someone else tries to use it.

• An SMS is sent to your phone to notify you.

However, even with these precautions, in the event of theft, a complaint must be lodged with the nearest police station within 48 hours. (24h in United Kingdom)

Has your bike come into contact with a decidedly very talented thief? Fiil e-motion insurance by Seefworld at 9.5 € / month covers you and you will be back on the saddle in no time *

Has your bike been damaged by the elements, the actions of an overly jealous person or the consequences of an accident? Your bike can be repaired * at an authorised repair centre or you will be compensated *

* After payment of the contractual allowance of 10%. See the general conditions and exclusions in the event of theft and / or material damage
Yes, multiple users can be registered on your Fiil e-motion and if you have purchased Fiil e-motion insurance in partnership with Seefworld, the policyholder can lend their bike to an authorised user. See all general insurance conditions here